Refund policy

Return/Exchange Policy

For your convenience, GHOST offers our customers the option to return certain products within 30 days of purchase. Certain products are non-returnable (including, but not limited to, “Final Sale” items, international orders). “Final Sale Items” include sale items, hats, collaborative releases and other items listed as not returnable. IN ADDITION, IF WE REASONABLY DETERMINE THAT A PURCHASED PRODUCT THAT MIGHT OTHERWISE BE ELIGIBLE FOR RETURN WAS ORDERED THROUGH THE USE OF A ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE RESERVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO REFUSE ANY SUCH RETURN, TO REFUSE TO OFFER ANY REFUND, AND/OR TO CHARGE A RESTOCKING FEE.

For all returns, please email info@ghostessentials.com.

PLEASE NOTE THAT RETURNS OR EXCHANGES WITHOUT PROPER DOCUMENTATION, PACKAGING, AND/OR MATERIALS CANNOT BE ACCOMMODATED. GHOST reserves the right to charge a restocking fee for returns in violation of these Terms and Conditions, including items returned damaged or missing packaging or documentation, or for items that we reasonably determine were ordered through use of a robot or other automatic device or software.

Any GHOST product that is delivered defective may be sent back to our store for a full refund or replacement if the product is available. For any factory flaws (i.e. broken strap, torn heel tab or loose stitching after a few wears) that were not noticed when the item was in new condition is not the responsibility of GHOST. GHOST does not accept any worn or damaged products as returns. For returns, customers will be refunded via the original payment method equal to the amount paid for the item(s) returned, minus an $10 restocking fee. Original shipping cost will not be reimbursed.